Ons' CV
Ons Bouhali
Receptionist / Hostess • Customer Service • Sales • Quality Control
Profile summary
Receptionist with 2 years of experience in guest relations, quality control, and customer service. Managed inventory, monitored fuel deliveries, and supervised daily operations while maintaining customer relationships. Committed to upholding safety and quality standards across production and service environments.
Career highlights
Guest Relations: Welcomed and assisted customers, handled reservations and seating, and responded to customer requests while maintaining service standards at a Korean restaurant.
Operations and Inventory: Managed inventory, monitored fuel deliveries, supervised daily operations, and maintained customer relationships in a gas station management role at OLA Energy.
Quality Control: Inspected snack products for quality and appearance during production, checked packaging condition, and identified issues according to established procedures.
Key skills
Professional experience
Reports to production management to oversee line standards for snack manufacturing operations. Inspects output appearance and packaging integrity throughout production runs to maintain plant specifications and safety protocols.
- Checks product quality and appearance directly on the production floor.
- Validates packaging condition, production dates, and expiration information against criteria.
- Identifies packaging and product defects, routing reports through established escalation channels.
- Follows hygiene, safety, and quality standards during all active shift hours.
Handled customer inquiries regarding product selection and professional services while processing retail transactions. Coordinated inventory organization tasks to support store operations. Maintained visual merchandising standards across the sales floor to keep the shopping area presentable.
- Processed daily customer payments and transactions accurately using point of sale systems.
- Organized stockroom inventory to support daily store operations and restocking workflows.
- Maintained a clean and organized sales floor presentation to enhance visual appeal.
Handled daily restaurant reception duties, welcoming guests and coordinating table allocations to maintain smooth dining operations across 12 months.
- Managed incoming phone calls and walk-in reservations, coordinating seating arrangements to accommodate service flow.
- Responded to customer inquiries and special requests, maintaining established service standards throughout 2024.
Directed station workflows, overseeing site logistics and service standards. Coordinated vendor schedules and maintained safety protocols across daily activities.
- Supervised daily operations and maintained customer relationships, resolving inquiries to support service standards.
- Managed inventory and monitored fuel deliveries, reconciling stock levels against daily usage records.
- Processed financial invoices to support timely vendor payments.
- Maintained general ledger records and organized supporting procurement documentation.
- Handled customer interactions and CRM reports to track service metrics.
- Assisted with preparing commercial offers to support sales operations.
Education
Economics and Management
Economics and Management
Languages
Arabic · Native
French · Professional
English · Professional
Korean · Professional